Common General Office FAQ’s
Everyone has questions about the dentist. In this section are some of the most common things we’re asked about dental and denture services, as well as some helpful tips.
Have more questions? Call or email us, we’re happy to help.
If I have a dental emergency what should I do?
If someone has an emergency, under normal circumstances, we will try and see you that day provided it is during our scheduled hours. Call us if you have an emergency dental concern.
Do you take new patients in your practice?
Yes. We continue to take new patients. Also, referrals from our current clients are always welcome and continue to be a large part of our practice.
I have 100% coverage? Why is there a difference left for me to pay after insurance?
Most insurances will say they provide you with 100% coverage. This is 100% coverage of what they deem an acceptable fee for that specific treatment. They use a fee guide that is substantially lower than rates that are charged nowadays. They use the Alberta Fee Guide from 1997 and decide their acceptable fees based on this, plus inflation. All insurances have different fee guides so not every insurance is the same. Fees are set by the College of Dental Surgeons of BC, however, most dental plans pay based on their set fees.
We understand that this can be confusing.
What is Basic coverage vs. Major coverage?
Basic treatment for insurance companies is typically checkups, x-rays, cleanings, fluoride, fillings, extractions, and root canals. Major coverage is for items such as crowns, dentures, bridges, and implants.